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OUR POLICIES

• JGSTAY Rules & Policy •

LAST UPDATED : April. 2024

  • Check in Time : From 16:00 PM (4PM)

  • Check out Time : By 11:00 AM

  • Age restriction : The guest must be 19 years or older. A guest who is under 19 must be accompanied by an adult

  • Identification : The guest must provide valid photo ID that matches the reservation name

  • Pet and smoking policy

JGstay offer 100% smoke and pet-FREE properties. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy to our guests and staffs.  We do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid or nicotine, hookahs, cooking, cigars, candle burning, etc.​

  • Early check-in condition

Based on availability.

When the guests arrive at the hotel earlier than check-in time, we provide an early check in with free of charge if it is available. 

  • Late check-out condition(Based on availability)

JG SOHOTEL -> Late check out fee is $40/hours until 3pm unless there has been prior agreement between the GUEST and US
STUDIOPLUS -> This location does not offer a late check out

  • Luggage Storage Service

We offer a luggage storage service with free of charge before check-in
JG SOHOTEL-> At the front desk  
STUDIOPLUS -> In the office(Between 10AM - 6PM) Office is Located in the same building

  • Pest Control

All of JGStay locations are regularly disinfected to ensure a clean stay for guests by professional contractor.

  • Noise Level

We are in a PRIME location. Please understand that we are unable to control the noise coming from outside of the properties. 

  • Housekeeping & Linen change

JG SOHOTEL -> Service will be provided per request only(Extra cost may apply)
STUDIOPLUS -> It has a laundry Facilities(Pay per use) On-site. Basically, we do not offer. Can be provided per request only(Extra cost may apply)

  • Parking

Both locations don't have parking facility

  • Item Lost & Found

JG Stay will not have any responsibility for any lost, misplaced, stolen, or damaged valuables and belongings. Please keep the door closed and locked at all times as we do not access to guest's room unless requested after you check in or any critical emergency detected. If you think that you left behind something, let us know immediately,  we will try to assist you in locating your lost item.

  • Payment Terms and Condition

We accept cash and all major credit card. If you are making a payment for someone else, credit card authorization form will be required.
JGSOHOTEL -> The full amount of the reservation will be charged at the time of booking made
STUDIOPLUS -> 50% amount of the total will be charged at the time of booking made. 1night reservation is required 100% payment when booking made

NOTE: Reservation made by 3rd party website will have different payment conditions

  • Credit Card Authorization

If the payment made by someone else's card and cardholder won't be present for check in, we require a credit card authorization form to be filled out in advance. It not, check-in may not be possible or needs to make the payment again, so please let us know in advance to avoid any inconvenience.

  • Cancellation Terms and Condition

JGSOHOTEL

  • If the cancellation made before 5 days prior to check in day by 3:59 PM EST will be fully refunded. 

  • If the cancellation made less than 5 days, or after 4:00 PM EST on the 5th day prior to check in will be charged 1 night plus tax. Rest of amount would be refunded to original payment method. 

  • If the cancellation(including no-show) made after 4:00 PM EST on the check in day will not be offered any refund.

STUDIOPLUS

  • Cancelation made less than 60 calendar days prior to check in day (EST 4PM): 50% Refund

  • Cancelation made less than 30 calendar days prior to check in day (EST 4PM): No Refund

NOTE: Reservation made by 3rd party website will have different cancellation conditions

  • Security(Incidental, Damage) Deposit

  • JGStay is require an incidental deposit as a purpose of any property damages upon check-in. JGSOHOTEL - $100, STUDIOPLUS - $200

  • Deposit release will be processed within 24hrs after the guests check out.

  • To be reflected in your bank account, can take up to 3 to 30 business days, depending on your bank status and conditions

  • Have more questions, please contact us by email

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